Consistency
Policy and Process create consistency.
Consistency leads to service excellence. Your service experience would look as follows..
Schedule
The schedule will be viewable in the portal. This is flexible as it can depend on the seasonality of the weather. If you’d like schedule adjustments feel free to let us know and we’ll adjust accordingly.
April – October is considered the growing season. During these months, bi-weekly service requests would require more time to complete. Therefore, bi-weekly service requests during these months incur a 50% increase to the weekly service price. This will cover the costs of additional time and resources to complete the service, while meeting quality expectations. Bi-weekly services during this time would be at the bi-weekly service rate quoted.
The Property
The client has authority to engage Hope Lawns LLC for the maintenance services for the property listed on the proposal.
Lawn Service
We service weekly during the growing season months of April- October. During these months, bi-weekly service requests would require more time to complete. Therefore, bi-weekly service requests during these months incur a 50% increase to the weekly service price. This will cover the costs of additional time and resources to complete the service, while meeting quality expectations.
Leaf Service
For months outside April-September, the edging and string trimming may be substituted with blowing if your property has mature trees or leaves blown in from the surrounding area. During the major leaf drop times, we’ll quote the clean-up accordingly. If any additional amount is needed for these services, we will obtain approval before completing these services.
Lawn Mowing Height
Mowing height is set at 3″-3.5″. This is the general recommended mowing height for our Texas lawn grasses such as Zoysia, St. Augustine, and Bermuda grass. We do not accommodate requests for mowing height changes. This ensures Irrigation covers and other utility covers that may be present in the lawn are not damaged due to lower blades. We also strive for consistency and changing mower heights throughout the day can leave the possibility of oversight.
If you have Bermuda or Zoysia grass, we recommend a “low mow” in early spring to remove dormant grass. This will allow the new green grass to come in cleanly and healthy in spring. We gradually raise the mowing heights thereafter to the 3″-3.5″ setting.
Lawn Appearance
If there is ever a change in the lawns appearance, there are a few possibilities for what it could be. Shade, drought stress from an extremely hot season, insects, pet urine/waste, recent construction causing stress to the lawn, or improper irrigation coverage as this can cause yellowing and dry areas. Please reach out if this is the case and we will do our best point out these changes and to offer a solution.
Lawn Care Treatments
We offer:
Fertilization
Weed Control
Insect Control
Granule treatments should be watered within 24-48 hrs of application. When spraying weeds, please allow 2 weeks after treatment for the product to have a visual effect as it is systemic. Text and/or email notifications will be sent before each treatment.
*Please keep children and pets off treated area for at least 24hrs after treatment applications*
Pay Per Service Plan
Our plan consists of an agreed upon schedule of services with payments processed on the day of service. We text a service reminder before each service date and upon completion. We simply ask for an ACH or a Card on file. No contracts, just an agreed upon schedule.
Rescheduled Services
Scheduled services are viewable in your customer portal. Please let us know 48hrs in advance of any reschedule requests. Hope Lawns LLC will make every attempt to accommodate any customer requests to reschedule made 48hrs prior to the service date. Otherwise, the service will be re scheduled to the following week on your regular day at the bi weekly rate (weekly rate x 1.5) for mowing.
Help Us Help You!
Pets: Please ensure your outdoor pets are inside on your scheduled maintenance day. We don’t want to accidentally let your pet out of the gate or come to harm accidentally. We know they’re part of your family.
Gates: If you keep your gate locked, a combination lock is a great option to keep secure while allowing our crew access.
Quality
Feedback is how we grow! If you notice something was missed or not to your expectations, let us know within 24hrs after the service visit. We’ll send someone out to make it right!
Texas summers are HOT, HOT, HOT!
Help our crew work efficiently by keeping all debris (toys, trash, clothes, etc.) clear of the lawn area.
Help us spread the word!
Referral Program: Let a friend know how great our service is. If they sign up, you get a free lawn service! How cool is that?!
Photography
Your lawn looks amazing and we’re proud! We would love to use photos (not including personal information such as address or names) to show others what they’re missing out on!
**Either party may terminate this Agreement for any reason, at any time**